Time wasted through poor procedures and practices. Lower employee productivity when staff is called away to assist. When profits go down, the first area in which a small business may want to save money is its help desk. This type of frugality has its costs, however, in the form of long call backlogs, angry customers, and eventually even lower profits. A better option would be to improve the efficiency of the help desk in order to ensure even better service at a lower cost. One of the best ways to accomplish this task is by purchasing help desk software to streamline operations. Duplicated support efforts. Time wasted through poor procedures and practices.
Lower employee productivity when staff is called away to assist. There are a variety of help desk software packages on the market. Among the most popular are Support Wizard, Parature, and FootPrints. help desk software can assist the small business owner in comprehensive, adaptable problem resolution including generating and tracking tickets, responding to requests, and automating communications using outlets such as through calls or email. help desk software is particularly useful for small businesses in which key personnel often travel, because it can allow access to the help desk over the Internet. Time wasted on hold for customer support personnel. Time wasted deciding where to go for help. Time wasted through poor procedures and practices.
Duplicated support efforts. Ultimately time wasted for the customer will result in dissatisfied customers and poor business performance. Direct costs to your business may include: Time wasted deciding where to go for help. Ultimately time wasted for the customer will result in dissatisfied customers and poor business performance. Direct costs to your business may include: In case you think it's too expensive, consider the costs to the customer of a software-less help desk.
Lower employee productivity when staff is called away to assist. Lower employee productivity when staff is called away to assist. Lower employee productivity when staff is called away to assist. Time wasted on hold for customer support personnel. When profits go down, the first area in which a small business may want to save money is its help desk. This type of frugality has its costs, however, in the form of long call backlogs, angry customers, and eventually even lower profits. A better option would be to improve the efficiency of the help desk in order to ensure even better service at a lower cost. One of the best ways to accomplish this task is by purchasing help desk software to streamline operations. In case you think it's too expensive, consider the costs to the customer of a software-less help desk.
