ITIL Financial Management for IT Services Incorporates budgeting, IT Accounting and Charging. Enables the organisation to fully account for the spend on IT services and to attribute these costs to the services delivered to the organisation’s Customers. To assist management decisions on IT investment by providing detailed business cases for changes to IT services. ITIL Change Management The purpose of CM is to ensure that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of change-related Incidents on service quality. Risk Management. ITIL Release Management Plans and oversees the successful rollout of software and related hardware. What is ITIL v2? ICT Infrastructure Management.ITIL Release Management Plans and oversees the successful rollout of software and related hardware. ITIL Service Level Management The name given to the process of planning, co-ordinating, agreeing, monitoring and reporting on SLAs - internally with the business or externally with 3rd party providers. Additionally, the on-going review of service achievements ensuring the required service quality is maintained and gradually improved. SLAs provide the basis for managing the relationship with the Customer. ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service management to an organisation.
The copyright is owned by the Office of Government Commerce [OGC (formerly known as CCTA)] and is covered in several publications from the British Standards Institution (BSI). ITIL Financial Management for IT Services Incorporates budgeting, IT Accounting and Charging. Enables the organisation to fully account for the spend on IT services and to attribute these costs to the services delivered to the organisation’s Customers. To assist management decisions on IT investment by providing detailed business cases for changes to IT services. ITIL Capacity Management Is the focal point for all IT performance and capacity issues. Though other technicians may do most of the work, overall responsibility lies with the Capacity Management process (both operational and developmental). Including; all hardware, all networking equipment, all peripherals, all software and personnel.
