This is a modality which scares EVERYONE. If you can do this well, by all means offer it. If you even have a hint of a qualm, pass. A little profit now will not offset a major lawsuit later. That said, if you are on top of your game, this is an opportunity to make a substantial positive impact for your customer, and perhaps save their business ( which directly results in a continuing stream of income to your business ). Be meticulous, and I would recommend having the knowledge garnered by point #4 above, before committing to this offering. As we look around, we notice common internal services that we may perform quite well, but actually are resource intensive.
For instance: And we can add storage, application, data center and other services, almost ad finitum. One of the recurrent challenges facing small to very small MSPs, is what services to offer. Some services, e. g. providing on - site break / fix across 6 continents with a 1 hour turnaround to the Fortune 10, are obviously a stretch ( although it can be done in an economical fashion with the use of subcontractors and / or partners ). Other services such as providing MS Exchange email services, are obviously no brainer can dos. So, how do we know what to offer? And we can add storage, application, data center and other services, almost ad finitum.
2. Desktop build and restore. As part of an organization directly responsible to external clients for providing a product such as altiris help desk software or advice, one of our competitive advantages is the flexibility of our personnel. Directly enabling this flexibility is the speed and availability of our PC systems ( desktops, laptops, etc. ). As a competitive player in our industry, we would have some type of system to keep our PCs operating smoothly, such as LANDesk, altiris help desk software, etc. ( this is not an endorsement of any product ). Can we not offer this service to our customers thereby lowering their annualized costs and learning curve, and our COGS? 5. Security. Now we are getting into the big gun challenges. This is a modality which scares EVERYONE. If you can do this well, by all means offer it. If you even have a hint of a qualm, pass. A little profit now will not offset a major lawsuit later. That said, if you are on top of your game, this is an opportunity to make a substantial positive impact for your customer, and perhaps save their business ( which directly results in a continuing stream of income to your business ).
Be meticulous, and I would recommend having the knowledge garnered by point #4 above, before committing to this offering. 1. Service Desk. In an ITIL compliant environment ( you are ITIL compliant aren? t you? ), the Service Desk is the center of the universe. Most of your clients face almost insurmountable challenges in operating their Service / Help Desk smoothly, mostly due to internal politics and lack of maturing processes. The above is not a comprehensive list of services, it simply shows the justification or reason for being able to offer given services, as examples. A general rule is that any service offered in your enterprise internally, should be able to be made into a service offering. Further offerings would be created, designed and provisioned according to expertise, market need, resource availability, costs and enterprise focus. The above is not a comprehensive list of services, it simply shows the justification or reason for being able to offer given services, as examples.
A general rule is that any service offered in your enterprise internally, should be able to be made into a service offering. Further offerings would be created, designed and provisioned according to expertise, market need, resource availability, costs and enterprise focus. One of the recurrent challenges facing small to very small MSPs, is what services to offer. Some services, e. g. providing on - site break / fix across 6 continents with a 1 hour turnaround to the Fortune 10, are obviously a stretch ( although it can be done in an economical fashion with the use of subcontractors and / or partners ). Other services such as providing MS Exchange email services, are obviously no brainer can dos.
