ITIL Change Management The purpose of CM is to ensure that standardised methods and procedures are used for efficient and prompt handling of all changes, in order to minimise the impact of change-related Incidents on service quality. Risk Management. Security Management The core ITIL v2 (IT Infrastructure Library) components are contained within two main publications - ITIL Service Support & ITIL Service Delivery. Additional OGC publications include: All the above ITIL v2 material is available as a set of books and on CD. The latter may be purchased for stand alone or networked use. To purchase these books or CD sets, go to our bookshop and use the search function. Applications Management The Business Perspective All the above ITIL v2 material is available as a set of books and on CD. The latter may be purchased for stand alone or networked use. To purchase these books or CD sets, go to our bookshop and use the search function. The core ITIL v2 (IT Infrastructure Library) components are contained within two main publications - ITIL Service Support & ITIL Service Delivery. Additional OGC publications include:Service Support – Service Delivery ITIL IT Service Continuity Management Supports the overall Business Continuity Management process by ensuring that the required IT technical and services facilities - including computer systems, networks, applications, telecommunications, technical support and Service Desk - can be recovered within required, and agreed, business timescales. Service Support – IITIL Incident Management An incident is defined as ‘any event which is not part of the standard operation of a service and which causes, or may.
