Remedy Help Desk Software: How To Designed To Automate Help Desk And Service Processes

I didn’t have to wait very long before I could hear laughter coming from that general direction; since others were headed that way, I tagged along with a small group and arrived to the sound of what can best be described as a cross between a dieing cow and an exploding car. I knew that some people in the crowd were savvy enough to know what had happened and / or how to fix it, but currently no one was offering any help. 

I also knew that this person had no idea of what was going on, and no clue of how to remedy help desk software it. The new remedy help desk software product, called Magic Solutions HelpDeskIQ, is designed to automate help desk and service processes within small organisations with less than 800 staff. It is simple to deploy and to operate, providing predefined templates for logging problems. 

A self - service option provides a browser - based method for users to find their own answers to many queries. It also includes inventory tracking, enabling smaller organisations to keep track of both hardware and software assets. Predefined reports provide visibility of help desk and inventory, and this means that users can quickly use such reports. I wanted to get a jump on April Fool’s Day, partially because of the long, cold winter blues, and partly because of a remark an associate made about me while in a group meeting. 

I won’t go into the details, but the outcome was that, as I walked away from a gathering, I was determined to find a way to get my message across to that certain individual who has a habit of just not listening. It took a few days to come up with a good idea, but I settled on a harmless prank; I would re - do his audio associations in Windows. It’s really easy to do, and would only take a few minutes, but I needed to prepare!