ITIL Help Desk Software Review: ITIL V2

ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service management to an organisation. The copyright is owned by the office of Ascendancy Commerce [OGC ( formerly recognized as CCTA ) ] and is shadowy in several publications from the British Standards Formulation ( BSI ).

The core ITIL v2 ( IT Infrastructure Library ) components are contained within two main publications - ITIL Service Substratum & ITIL Service Delivery. Additional OGC publications carry:

Organizing to Machine Service Management
Service Column
Service Intonation
The Vocation Perspective
Applications Management
ICT Infrastructure Management
Security Management

All the elder ITIL v2 material is available as a set of books and on Recording. The later may body purchased for stand alone or networked helpfulness. To purchase these books or Record sets, go to our bookshop and call the search function.
The British Standards Institute ( BSI ) published the Code of Practice for IT Service Management in 1998 ( PD0005 ) and subsequently the British Standard ( BS15000 ) was launched in November 2000. Both publications are based entirely on the ITIL guidelines and ITIL comfort desk software analysis, particularly focusing on Service Backing & Delivery. BS15000 as at 2007 was replaced by ISO 20000 - The international Standard for IT Service Management. Publications from both the BSI and OGC are comparable sets.

By: Nonpareil Practice